FAQ

1. What is an IF experience?

Our experiences offer unique opportunities to participate in the world’s most inspiring cultural wonders. From exclusive access to iconic sites to discovering what is still hidden, we design unforgettable moments to feel the power of beauty beyond imagination.

2. How long does an experience last?

Our experiences last between one and three hours. Our escapes last a full day, while bespoke experiences and customized itineraries can last up to a week.

3. How many people can participate in an experience?

Our experiences are designed for up to six people. We also organize bespoke experiences and itineraries for larger numbers and coordinate multiple activities involving more than 300 participants simultaneously.

4. How are the experiences categorized?

Our experiences can be categorized according to the destination in which they take place, their theme, and their value, which, for instance, may include exclusive access and attendance at performances.

5. Why are the locations not specified for some experiences?

We do not specify the locations that make up each experience for reasons of discretion and preservation of the selected historical and artistic sites; for those that are considered fragile or under restoration, availability of access will be confirmed following booking.

6. How do I purchase an experience?

You can purchase an experience directly on our website with an open date, or by selecting your preferred day. Furthermore, you can contact our Experience Atelier to create a bespoke experience. 

7. What does the cost include?

In general, the cost includes the organization of the experience, the presence of experienced storytellers, and specialized staff. For exact details of each experience, please refer to the “Includes” section of the chosen experience. In addition, for experiences with more than 6 guests and/or itineraries that include more than 2 experiences, an extra fee of 20% will be added.

8. Is transportation included in the experience?

Usually not. Only in a few experiences transportation is specifically included.

9. How are experiences organized?

Generally our collection experiences can be arranged up to 7 days in advance (but we are flexible to check availability even with less notice). Bespoke experiences designed by our Atelier generally take up to 15 days to be arranged.

10. Until when can I reprogram the experience I purchased?

Once the experience is confirmed, it can be rescheduled once for free if communicated within 72h before the event and upon confirmation by the Experience Manager.

11. What if I want to change the date or the number of participants?

Once the experience is confirmed, the date or number of participants can be changed once if notified in time and upon availability of sites. The Experience Manager will respond as soon as possible with the eventual confirmation.

12. Who is accompanying me during the experience?

During the experience, you will be accompanied by our staff, an art historian, or a professional guide. 

13. Where do I meet the expert who accompanies me in the experience?

The meeting point will be communicated by the experience manager to the client within 72h/48h before the event.

14. What do I receive when I purchase an experience online?

If you choose to purchase an experience associated with a specific date, you will receive a digital voucher with all the details to activate it. If you purchase an experience as a gift, you will receive a handcrafted box and an IFEXPERIENCE tote bag with all the information you need to activate it when you prefer.

15. How do you activate an experience once it is purchased?

Experiences have no expiration date. Once you tell us the code listed inside the box set or e-mail summary of your purchase, you can choose the date you would like to arrange the experience and we will check the site availability.

16. Can I book the experience date before purchase?

It is not possible to reserve a date before purchase. At the time of booking, you can purchase the experience with an open date or by already proposing two preferred dates. In addition, you can enter other information in the “Specific requests” section that will help us understand and meet your needs.

17. Is it possible to photograph or have a professional photographer during the course of the experience?

You will be able to take pictures at most sites during the experience unless otherwise noted in some specific spaces. If you decide to share images on social media, please mention @ifexperience. A professional photo shoot is also available upon request, with an additional fee.

18. Can I have a personalized experience?

Yes, our Atelier will be happy to design with you the experience that best meets your needs and interests.

JOIN THE IF COMMUNITY

Sign up to our newsletter to receive the latest collection and be aware of new initiatives